Privacy Policy

1. Information We Collect

Protected Health Information (PHI)

We collect and maintain PHI as necessary to provide pharmacy services, including:

• Patient demographic information (name, address, date of birth, contact information)
• Prescription information and medication history
• Health insurance information
• Medical conditions and allergies
• Healthcare provider information
• Payment and billing records

Personal Information

• Contact information for delivery services
• Website usage data and cookies
• Communication preferences

2. How We Use Your Information

We use your information only as permitted by law and HIPAA regulations:

Treatment

• Dispensing prescription medications
• Medication therapy management and counseling
• Coordinating care with your healthcare providers
• Managing drug interactions and allergies

Payment

• Processing insurance claims
• Billing for services rendered
• Verifying insurance coverage

Healthcare Operations

• Quality improvement activities
• Prescription refill reminders (with your consent)
• Required reporting to government agencies
• Compliance with legal and regulatory requirements

3. Information Sharing and Disclosure

We will not share your PHI without your authorization except as permitted by HIPAA:

• To Your Healthcare Providers: To coordinate your care
• To Insurance Companies: For payment and coverage verification
• As Required by Law: Public health reporting, law enforcement, legal proceedings
• To Business Associates: Service providers who sign HIPAA-compliant agreements
• For Prescription Monitoring: Michigan Automated Prescription System (MAPS) as required by law

4. Your Privacy Rights

Under HIPAA, you have the right to:

• Access: Request a copy of your health information
• Amendment: Request corrections to your health information
• Accounting: Request a list of certain disclosures we've made
• Restrictions: Request restrictions on uses and disclosures
• Confidential Communications: Request communications by alternative means
• Notification: Be notified of breaches of your unsecured PHI
• Revocation: Revoke any authorizations you've provided

To exercise these rights, contact our Privacy Officer at (248) 792-7059 or submit a written request to our physical address.

5. Data Security

We implement comprehensive security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Encrypted data storage systems
• Access controls and authentication requirements
• Regular security audits and risk assessments
• Employee training on HIPAA compliance
• Secure disposal of PHI
• Incident response and breach notification procedures

6. Michigan-Specific Privacy Protections

In addition to federal HIPAA requirements, we comply with Michigan state laws regarding:

• Michigan Public Health Code pharmacy practice regulations
• Michigan Automated Prescription System (MAPS) reporting
• Michigan breach notification requirements
• State-specific patient consent requirements

7. Website and Cookies

Our website uses cookies and similar technologies to improve user experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our site (anonymized data)
• Preference Cookies: To remember your settings

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Services

We work with HIPAA-compliant third-party service providers including:

• Electronic health record systems
• Prescription processing platforms
• Insurance verification services
• Secure communication platforms

All third-party providers sign Business Associate Agreements ensuring HIPAA compliance.

9. Data Retention

We retain your health information as required by Michigan state law (minimum 5 years from last prescription fill) and federal regulations. Records are securely destroyed after the retention period using HIPAA-compliant methods.

10. Children's Privacy

We provide pharmacy services to patients of all ages. For patients under 18, we follow Michigan laws regarding parental/guardian access to health information. Our website is not directed to children, and we do not knowingly collect information from children without parental consent.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy. Material changes will be posted on our website and made available at our pharmacy location. We will notify affected individuals as required by law.

12. Complaints

If you believe your privacy rights have been violated, you may file a complaint with:

You will not be retaliated against for filing a complaint.

13. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights: